FAQ

Learn about our policies and platform terms

Frequently Asked Questions - Part 1

How do I start using the platform?

You can register as customer or supplier in minutes. Fill registration form with your basic information, choose account type, then start browsing suppliers or posting your requests directly.

Is the platform secure?

Yes, we use latest security and encryption technologies to protect your data and transactions. Our system protected with SSL encryption and we apply international security standards. All suppliers undergo verification before acceptance.

What are the service fees?

We offer free basic plan, professional plan at 99 SAR monthly, and enterprise plan with custom pricing. Prices are transparent with no hidden fees. You can upgrade or downgrade anytime.

Frequently Asked Questions - Part 2

Can I cancel anytime?

Yes, you can cancel your subscription anytime from dashboard without obligations. Cancellation effective from next month start. You continue accessing services until end of paid period.

How do I contact technical support?

Technical support team available 24/7 via email info@supply-platform.com or phone +201234567890. You can also use live chat on website for instant help.

How many suppliers are available?

We have over 850 trusted suppliers in various fields and specializations. Number continuously growing and we add new suppliers after verifying their credibility and service quality.